Shipping & Returns
Love from Janet ships worldwide!
Shipping within Australia
Standard Shipping - $11 AUD
Express Shipping - $14 AUD
International Shipping
New Zealand - $15 AUD
USA/Rest of the World - $25 AUD
Refunds/Returns Policy
Shipping within Australia
Standard Shipping - $11 AUD
Express Shipping - $14 AUD
International Shipping
New Zealand - $15 AUD
USA/Rest of the World - $25 AUD
Refunds/Returns Policy
Thank you for shopping with LoveFromJanet. We want to ensure your shopping experience is as enjoyable as possible. Please take a moment to review our returns and refunds policy:
Refunds/Exchanges: We understand that sometimes, you may change your mind about a purchase. While we aim to provide the best customer service, at this time, we are unable to offer refunds or exchanges for items that you wish to return due to hygiene reasons.
Sale Items: Please note that all sale items are final, and no returns or exchanges are accepted.
Faulty/Damaged Items: If you receive an order with faulty or damaged goods, please contact us at lovefromjanetorders@gmail.com as soon as possible. We may request photographic evidence or other details regarding the faulty or damaged item. We reserve the right to determine if an item has a genuine fault or damage. If an item is deemed faulty, we will cover all return costs, including original shipping fees, and you will receive a full refund.
Cancellation of Orders: Before submitting your order, please double-check that all details, including your delivery address, are accurate. We have a strict no-cancellation policy. No cancellations or changes will be accepted. This policy also applies to pre-orders.
If you have any questions or need further assistance, please contact us at lovefromjanetorders@gmail.com.
Refunds/Exchanges: We understand that sometimes, you may change your mind about a purchase. While we aim to provide the best customer service, at this time, we are unable to offer refunds or exchanges for items that you wish to return due to hygiene reasons.
Sale Items: Please note that all sale items are final, and no returns or exchanges are accepted.
Faulty/Damaged Items: If you receive an order with faulty or damaged goods, please contact us at lovefromjanetorders@gmail.com as soon as possible. We may request photographic evidence or other details regarding the faulty or damaged item. We reserve the right to determine if an item has a genuine fault or damage. If an item is deemed faulty, we will cover all return costs, including original shipping fees, and you will receive a full refund.
Cancellation of Orders: Before submitting your order, please double-check that all details, including your delivery address, are accurate. We have a strict no-cancellation policy. No cancellations or changes will be accepted. This policy also applies to pre-orders.
If you have any questions or need further assistance, please contact us at lovefromjanetorders@gmail.com.
We're here to help make your LoveFromJanet shopping experience as smooth as possible.